Privacy Policy for Nisargaveda
Effective Date: 1-Sep-2026
Nisargaveda, a unit of Nisarga Vitality Wellness & Services Pvt. Ltd. (“Nisargaveda,” “we,” “us,” or “our”), provides Ayurvedic consultations, therapies, online consultations, and selected home-therapy services across Bengaluru.
This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, contact us, book a consultation, or use our services.
Information We Collect
We may collect:
- Name, phone number, email address, and communication details
- Appointment, booking, payment, and service information
- Health information voluntarily shared for consultation or therapy
- Information about pregnancy, allergies, medications, medical history, or relevant conditions
- Messages, enquiries, feedback, and support requests
- Website usage information, including IP address, browser details, cookies, pages visited, and referring links
Please do not submit emergency medical information through the website. For emergencies, contact the appropriate emergency medical service.
How We Use Your Information
We may use your information to:
- Respond to enquiries and appointment requests
- Provide online consultations and selected home therapies
- Coordinate qualified doctors, practitioners, and trained therapists
- Understand your health and wellness requirements
- Process payments and issue receipts
- Maintain consultation, therapy, and service records
- Send appointment reminders and service-related communications
- Send marketing messages only where permitted or where you have provided consent
- Improve our website and services
- Comply with legal, professional, accounting, and regulatory requirements
Health Information
Health information is collected only when voluntarily provided or when reasonably required to deliver a requested consultation or therapy.
We use health information only for consultation, therapy planning, safety screening, service delivery, documentation, communication, and related legal or professional purposes. We do not sell personal or health information.
Sharing Information
We may share relevant information with:
- Qualified doctors, practitioners, and therapists involved in your requested service
- Home-service personnel assigned to an approved booking
- Website hosting, payment, scheduling, communication, analytics, and technical-service providers
- Government authorities, regulators, or legal advisers where required by law
Service providers are expected to use information only for the purposes for which it is shared.
Separate Personal Therapist Services
This Privacy Policy applies only to services booked, invoiced, or paid through Nisargaveda.
Any separate service arranged directly with an individual therapist outside Nisargaveda’s official booking and payment process is a private arrangement between the client and therapist. Nisargaveda does not control the collection, use, storage, or handling of information relating solely to that private service. Clients should request the therapist’s separate consent and privacy terms.
Communications and Marketing
We may contact you by phone, email, WhatsApp, SMS, or other communication channels regarding appointments, services, payments, or support.
Marketing communications will be sent only where permitted. You may opt out at any time by contacting us or replying “STOP” where applicable.
Cookies and Analytics
We may use cookies and similar technologies to remember preferences, understand website usage, improve performance, and measure marketing effectiveness. You may control cookies through your browser settings.
Data Retention
We retain personal, health, booking, and payment information only for as long as reasonably necessary for the purposes described in this policy, or as required for legal, accounting, professional, or record-keeping obligations.
Data Security
We use reasonable administrative, technical, and organisational safeguards to protect information from unauthorised access, loss, misuse, alteration, or disclosure. No internet transmission or electronic storage system is completely secure.
Your Choices and Requests
Subject to applicable law, you may contact us to request:
- Access to information we hold about you
- Correction of inaccurate information
- Withdrawal of marketing consent
- Deletion of information where retention is not legally or professionally required
- Clarification about how your information is used
Children’s Information
Our services are intended to be requested by adults or by a parent or lawful guardian on behalf of a minor. We do not knowingly collect information from children without appropriate consent.
Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date.
Contact Us
For privacy questions, data requests, or complaints, contact:
Nisargaveda
A unit of Nisarga Vitality Wellness & Services Pvt. Ltd.
Email: info@nisargaveda.com
Phone: +91 888 4747 426
Correspondence address: 200 2A, 7th Main, Ramachandrappa Layout, Kariyanapalaya, Bangalore 560084
